Frequently Asked Questions & Policies

ANSWERING YOUR MANY INQUIRIES

SHIPPING

Q: I placed an order yesterday. When will it ship?

A: Thanks for your order! Aromatherapy products are typically processed and shipped within 1-3 business days of ordering. Survival items are typically processed and shipped within 1-3 business days of ordering. Paracord products are typically processed and shipped within 3-5 business days of ordering – they are made by hand and made to order.

Q: Do you ship to Hawaii? How about Brazil?

A: Hello from wherever you call home. Currently, we only ship within the United States. Sorry for those of you from Brazil (or elsewhere)!

Q: Which shipping service do you use?

A: Our package won’t be arriving with the man in the brown truck or via your express carrier. We use United States Postal Service and ship via Priority Mail or First Class. Keep an eye out for your mail carrier to arrive with your order. Orders typically arrive within 3-5 business days of shipping.

RETURNS/EXCHANGES

Q: Can I return something that does not fit, I don’t like, or I ordered wrong?

A: Get in touch with us so we can talk through your reasons for return and what your options are. We want you to be happy. Please don’t return without getting in touch with us first. Thanks!

Q: Can I make an exchange?

A: We want to keep our customers happy. Get in touch with us so we can talk through your exchange. Please do not return anything for exchange without contacting us first.

PAYMENT

Q: Can I pay you in rolls of quarters?

A: While we love a good handful of quarters for the occasional vending machine or parking meter, we accept payments through Square on our website or through Etsy payment options on our Etsy store. Save your quarters for the car wash - most major credit cards are accepted! And both payment portals are completely secure.  When you visit us at a local craft fair, we will gladly accept those rolls of quarters, cash, and checks for in person purchases!

Q: Do you charge sales tax?

A: For residents of the state of Connecticut, we are required by law to charge sales tax at a rate of 6.35%.

Q: Can I buy a gift card for my sister/friend/uncle/teacher?

A: Yes! You can buy a gift card for anyone in your life. Especially great if you don’t know someone’s wrist size for a paracord bracelet or preference when it comes to aromatherapy products.

PRIVACY POLICY

We will only use your shipping and billing address, and contact information:

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes)

ADDITIONAL INFORMATION

 As a crafter and seller of handmade aromatherapy products that contain essential oils, it is important to us that you are aware that our products are not meant to diagnose, treat, or cure any condition. We encourage you to speak with your health care provider before using any product containing essential oils. Caution: Always keep all essential oils and products containing essential oils out of reach from children and pets. Some essential oils should not be used during pregnancy, so please refer to the ingredients list and your health care provider.

 

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Redding, Connecticut 06896 United States of America

courtney@southernbelleproducts.com

© 2019 by Southern Belle Products LLC